Returns & Exchanges

Returns & Exchanges

At Flyon, we want you to love your purchase. If you are not completely satisfied with your items, we offer a 30-day return and exchange policy to make sure your experience with us is a positive one.

Return Policy

You may return or exchange any items within 30 days of receiving your order. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • All original tags must still be attached.

  • Proof of purchase or order confirmation is required.

How to Return or Exchange

  1. Contact Us: Reach out to our customer service team via cipetrovamariya@gmail.com  to initiate your return or exchange.

  2. Pack the Item: Securely pack your item in its original packaging and include the order confirmation.

  3. Send it Back: Ship the item back to us using the provided return label (free shipping for returns within 30 days).

Free Returns

We offer free returns for all orders within 30 days. Simply use the provided prepaid return label and send your item back to us.

Exchanges

If you would like to exchange your item for a different size or color, we can process the exchange upon receipt of your returned item. Shipping for exchanges is free.

Refunds

Once your return is received, we will process your refund within 7 business days to your original payment method. Please note, the refund amount will exclude any shipping charges unless the return is a result of our error (e.g., wrong item shipped).

Non-returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Opened or used shoes

  • Items marked as "Final Sale" or "Non-returnable"

Important Notes

  • All returned items are inspected before issuing a refund or exchange.

  • If the item is not in its original condition or missing parts, we reserve the right to deny the return or exchange.

If you have any questions, feel free to contact our customer support team at cipetrovamariya@gmail.com 

Thank you for shopping with us!